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Office Pro – Reports

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Call Reports

  • All Calls by Month
  • Attendant Calls not Handled
  • Auto Attendant Transferred and Diverted Calls
  • Call Record Notes
  • Calls by Access Code – Detail
  • Calls by Access Code – Summary
  • Calls by Account Code – Detail
  • Calls by Account Code – Summary
  • Call by Auth/Verification Code – Detail
  • Call by Auth/Verification Code – Summary
  • Calls by DDI – Detail
  • Calls by DDI – Flattened
  • Calls by DDI – Summary
  • Calls by Department – Summary
  • Calls by Department over Time/Hourly – Summary
  • Calls by Department over Time/Monthly – Detailed
  • Calls by Department over Time/Monthly – Summary
  • Calls by Department/Extension – Detail
  • Calls by Department/Extension – Summary
  • Calls by Department/Extension – By Call Style
  • Calls by Department/Extension over Time/Monthly – Summary
  • Calls by Extension – Combined
  • Calls by Extension – Detail
  • Calls by Extension – Outgoing Summary
  • Calls by Extension – Summary
  • Calls by Extension by Day – Summary
  • Calls by Extension by Period
  • Calls by Extension – Detail – Flattened
  • Calls by Extension Inbound Outbound – Summary
  • Calls by Extension – Summary Simple
  • Calls by Extension Summary Overview
  • Calls by Hunt Group – Detail
  • Calls by Hunt Group – Summary
  • Calls by Hunt Group/Call Type – Summary
  • Calls by Hunt Group/Call Type Overflow – Detail
  • Calls by Hunt Group/Extension – Detail
  • Calls by Hunt Group/Extension – Summary
  • Calls by Person – Detail
  • Calls by Person – Summary
  • Calls by Reason Code – Detail
  • Calls by Reason Code – Summary
  • Calls by Route – Detail
  • Calls by Route – Summary
  • Calls by Site Location – Summary
  • Calls by System DDI – Summary
  • Calls by Time of Day – Summary
  • Calls by Trunk – Detail
  • Calls by Trunk – Summary
  • Calls by Trunk (Carrier Comparison) – Detail
  • Calls by Trunk (Carrier Comparison) – Summary
  • Calls by Hunt Group Not Handles by Hour – Summary
  • Cradle/Grave Call – Detail
  • DDI Activity (Inbound) – Summary
  • DDI Call Summary by Hour
  • Department Call Allocation
  • Department User Performance – Summary
  • Detailed Incoming Calls
  • Detailed Outgoing Calls
  • Extension Department Ring Time – Summary
  • Extension Department Transfer – Summary
  • Extension Performance – Details
  • Extension Performance – Summary
  • Extension Transfer – Simple
  • Extension Transferred and Diverted Calls
  • Extension/Trunk Overflowed Calls – Detail
  • Extension/Trunk Overflowed Calls – Summary
  • Forwarded Calls by Group/Extension – Detail
  • Forwarded Calls from Group/Extension – Summary
  • Monitor/Listen Call Reports – Detail
  • Monitor/Listen Call Reports – Summary
  • Peak Call Times
  • Site Call Usage
  • Site Call usage 2
  • Site Call Usage 3
  • Trunk call Summary per Hour

Other Reports

  • Agent Utilization – Summary (Shoretel DB only)
  • Daily Traffic Profile by Month Summary Graph
  • DDI Holding Times – Summary
  • DDI to Group – Detail
  • DDI to Group – Summary
  • Department Detail by Station (CSV)
  • Department/Extension Assignment
  • Department/Extension Telephone Response Time
  • DID Inbound Call Statistics by Half Hour – Detailed
  • DID Inbound Call Statistics per Work day
  • Extension Performance by Department – Summary
  • Longest Calls
  • Monthly Calls Statistics
  • Monthly Call Statistics by Hour
  • Monthly Calls by Client (CSV)
  • Monthly calls by Client/Extension (CSV)
  • Monthly Traffic Profile by Day
  • Most Called Area
  • Most Dialled Number
  • Most Frequent Caller
  • Most Used Extension (Cost)
  • Most Used Extension (Stats)
  • Number Dialled – Detail
  • Number Dialled – Summary
  • Period Comparison
  • Reminders/Wake Up Calls – Detail
  • Site Costs – Summary
  • Staff Inbound Call Handling Statistics
  • Trunk Usage over Time by day
  • Trunk Utilization

Alarm Reports

  • Alarm Summary
  • Emergency Call
  • High Cost
  • Long Duration
  • Number Dialled – Inbound
  • Number Dialled – Outbound

Exception Reports

  • Calls Using an Invalid Account Code
  • Calls using an Invalid Authorization Code
  • Calls without an Account Code
  • Calls without an Authorization Code
  • Completed Report
  • Fault List
  • Faults not Fixed
  • Overdue Faults

Fault Management

  • Listing by Access Codes
  • Listing by Account Codes
  • Listing by Account Phone Numbers
  • Listing by Buildings
  • Listing by Departments
  • Listing by Extensions
  • Listing by LEN
  • Listing by PBX
  • Listing by PINS
  • Listing by Routes
  • Listing by Sites
  • Listing by Trunks
  • Room Listing
  • User Group Listing
  • User Listing
  • Abandoned/Answered Call Spectrum
  • Line Usage
  • Location Inbound Calls Report- Detail
  • Location Inbound Calls Report- Summary
  • Ringtime to Answer
  • Traffic Inter-Site