Office Pro – Reports
Call Reports
- All Calls by Month
- Attendant Calls not Handled
- Auto Attendant Transferred and Diverted Calls
- Call Record Notes
- Calls by Access Code – Detail
- Calls by Access Code – Summary
- Calls by Account Code – Detail
- Calls by Account Code – Summary
- Call by Auth/Verification Code – Detail
- Call by Auth/Verification Code – Summary
- Calls by DDI – Detail
- Calls by DDI – Flattened
- Calls by DDI – Summary
- Calls by Department – Summary
- Calls by Department over Time/Hourly – Summary
- Calls by Department over Time/Monthly – Detailed
- Calls by Department over Time/Monthly – Summary
- Calls by Department/Extension – Detail
- Calls by Department/Extension – Summary
- Calls by Department/Extension – By Call Style
- Calls by Department/Extension over Time/Monthly – Summary
- Calls by Extension – Combined
- Calls by Extension – Detail
- Calls by Extension – Outgoing Summary
- Calls by Extension – Summary
- Calls by Extension by Day – Summary
- Calls by Extension by Period
- Calls by Extension – Detail – Flattened
- Calls by Extension Inbound Outbound – Summary
- Calls by Extension – Summary Simple
- Calls by Extension Summary Overview
- Calls by Hunt Group – Detail
- Calls by Hunt Group – Summary
- Calls by Hunt Group/Call Type – Summary
- Calls by Hunt Group/Call Type Overflow – Detail
- Calls by Hunt Group/Extension – Detail
- Calls by Hunt Group/Extension – Summary
- Calls by Person – Detail
- Calls by Person – Summary
- Calls by Reason Code – Detail
- Calls by Reason Code – Summary
- Calls by Route – Detail
- Calls by Route – Summary
- Calls by Site Location – Summary
- Calls by System DDI – Summary
- Calls by Time of Day – Summary
- Calls by Trunk – Detail
- Calls by Trunk – Summary
- Calls by Trunk (Carrier Comparison) – Detail
- Calls by Trunk (Carrier Comparison) – Summary
- Calls by Hunt Group Not Handles by Hour – Summary
- Cradle/Grave Call – Detail
- DDI Activity (Inbound) – Summary
- DDI Call Summary by Hour
- Department Call Allocation
- Department User Performance – Summary
- Detailed Incoming Calls
- Detailed Outgoing Calls
- Extension Department Ring Time – Summary
- Extension Department Transfer – Summary
- Extension Performance – Details
- Extension Performance – Summary
- Extension Transfer – Simple
- Extension Transferred and Diverted Calls
- Extension/Trunk Overflowed Calls – Detail
- Extension/Trunk Overflowed Calls – Summary
- Forwarded Calls by Group/Extension – Detail
- Forwarded Calls from Group/Extension – Summary
- Monitor/Listen Call Reports – Detail
- Monitor/Listen Call Reports – Summary
- Peak Call Times
- Site Call Usage
- Site Call usage 2
- Site Call Usage 3
- Trunk call Summary per Hour
Other Reports
- Agent Utilization – Summary (Shoretel DB only)
- Daily Traffic Profile by Month Summary Graph
- DDI Holding Times – Summary
- DDI to Group – Detail
- DDI to Group – Summary
- Department Detail by Station (CSV)
- Department/Extension Assignment
- Department/Extension Telephone Response Time
- DID Inbound Call Statistics by Half Hour – Detailed
- DID Inbound Call Statistics per Work day
- Extension Performance by Department – Summary
- Longest Calls
- Monthly Calls Statistics
- Monthly Call Statistics by Hour
- Monthly Calls by Client (CSV)
- Monthly calls by Client/Extension (CSV)
- Monthly Traffic Profile by Day
- Most Called Area
- Most Dialled Number
- Most Frequent Caller
- Most Used Extension (Cost)
- Most Used Extension (Stats)
- Number Dialled – Detail
- Number Dialled – Summary
- Period Comparison
- Reminders/Wake Up Calls – Detail
- Site Costs – Summary
- Staff Inbound Call Handling Statistics
- Trunk Usage over Time by day
- Trunk Utilization
Alarm Reports
- Alarm Summary
- Emergency Call
- High Cost
- Long Duration
- Number Dialled – Inbound
- Number Dialled – Outbound
Exception Reports
- Calls Using an Invalid Account Code
- Calls using an Invalid Authorization Code
- Calls without an Account Code
- Calls without an Authorization Code
- Completed Report
- Fault List
- Faults not Fixed
- Overdue Faults
Fault Management
- Listing by Access Codes
- Listing by Account Codes
- Listing by Account Phone Numbers
- Listing by Buildings
- Listing by Departments
- Listing by Extensions
- Listing by LEN
- Listing by PBX
- Listing by PINS
- Listing by Routes
- Listing by Sites
- Listing by Trunks
- Room Listing
- User Group Listing
- User Listing
- Abandoned/Answered Call Spectrum
- Line Usage
- Location Inbound Calls Report- Detail
- Location Inbound Calls Report- Summary
- Ringtime to Answer
- Traffic Inter-Site