Office Ultimate – Reports

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Call Reports

All Calls by Month
Attendant Calls not Handled
Auto Attendant Transferred and Diverted Calls
Call Record Notes
Calls by Access Code – Detail
Calls by Access Code – Summary
Calls by Account Code – Detail
Calls by Account Code – Summary
Call by Auth/Verification Code – Detail
Call by Auth/Verification Code – Summary
Calls by DDI – Detail
Calls by DDI – Flattened
Calls by DDI – Summary
Calls by Department – Summary
Calls by Department over Time/Hourly – Summary
Calls by Department over Time/Monthly – Detailed
Calls by Department over Time/Monthly – Summary
Calls by Department/Extension – Detail
Calls by Department/Extension – Summary
Calls by Department/Extension – By Call Style
Calls by Department/Extension over Time/Monthly – Summary
Calls be Extension – Combined
Calls be Extension – Detail
Calls be Extension – Outgoing Summary
Calls be Extension – Summary
Calls be Extension by Day – Summary
Calls be Extension by Period
Calls be Extension – Detail – Flattened
Calls be Extension Inbound Outbound – Summary
Calls be Extension – Summary Simple
Calls be Extension Summary Overview
Calls by Hunt Group – Detail
Calls by Hunt Group – Summary
Calls by Hunt Group/Call Type – Summary
Calls by Hunt Group/Call Type Overflow – Detail
Calls by Hunt Group/Extension – Detail
Calls by Hunt Group/Extension – Summary
Calls by Person – Detail
Calls by Person – Summary
Calls by Reason Code – Detail
Calls by Reason Code – Summary
Calls by Route – Detail
Calls by Route – Summary
Calls by Site Location – Summary
Calls by System DDI – Summary
Calls by Time of Day – Summary
Calls by Trunk – Detail
Calls by Trunk – Summary
Calls by Trunk (Carrier Comparison) – Detail
Calls by Trunk (Carrier Comparison) – Summary
Calls by Hunt Group Not Handles by Hour – Summary
Cradle/Grave Call – Detail
DDI Activity (Inbound) – Summary
DDI Call Summary by Hour
Department Call Allocation
Department User Performance – Summary
Detailed Incoming Calls
Detailed Outgoing Calls
Extension Department Ring Time – Summary
Extension Department Transfer – Summary
Extension Performance – Details
Extension Performance – Summary
Extension Transfer – Simple
Extension Transferred and Diverted Calls
Extension/Trunk Overflowed Calls – Detail
Extension/Trunk Overflowed Calls – Summary
Forwarded Calls by Group/Extension – Detail
Forwarded Calls from Group/Extension – Summary
Monitor/Listen Call Reports – Detail
Monitor/Listen Call Reports – Summary
Peak Call Times
Site Call Usage
Site Call usage 2
Site Call Usage 3
Trunk call Summary per Hour

Other Reports

Alarm Reports

Alarm Summary
Emergency Call
High Cost
Long Duration
Number Dialled – Inbound
Number Dialled – Outbound

Exception Reports

Calls Using an Invalid Account Code
Calls using an Invalid Authorization Code
Calls without an Account Code
Calls without an Authorization Code
Completed Report
Fault List
Faults not Fixed
Overdue Faults

Fault Management

Listing by Access Codes
Listing by Account Codes
Listing by Account Phone Numbers
Listing by Buildings
Listing by Departments
Listing by Extensions
Listing by LEN
Listing by PBX
Listing by PINS
Listing by Routes
Listing by Sites
Listing by Trunks
Room Listing
User Group Listing
User Listing
Abandoned/Answered Call Spectrum
Line Usage
Location Inbound Calls Report- Detail
Location Inbound Calls Report- Summary
Ringtime to Answer
Traffic Inter-Site

Recorded Call Reports

Agent Reports

Agent Performance Summary
Calls by Person/Agent – Detail
Calls by person/Agent – Summary
Failed QC Calls
QC Test Detail Report
Quality Assurance – Detail

Everyday Reports

Calls by Channel/Trunk – Detail
Calls by Recorder Status – Test Applied
Calls by Recorded Status – At Risk

Other Reports

Exported Recordings by DDI
Monitored/Validated Calls Report – Detail
Monitored/Validated Calls Report – Summary
Overall Evaluation Summary
Question Evaluation Summary
Recorded Messages
Section Evaluation Summary

Recorded Call Reports

Conference – Future – Detail
Conference – Future – Summary

Contact Management

Calls by Customer – Detail
Calls by Customer – Summary
Calls by Customer/Extension – Detail
Calls by Customer/Extension – Summary
Calls by Sales Rep – Detail
Calls by Sales Rep – Summary
Chats by Person – Detail
Customers with No Calls
Incoming Customer Calls – Summary
Person Status Activity Listing – Detail
Person Status Activity Listing – Detail
Rep/Customer Listing Report