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Call Management
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Products

  • Office Solutions for 3CX
  • Office Intro
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Solutions

  • Call Management
    • Alarms – Number Dialed Live
    • Abandoned Call – Alerts
  • Call Logging
  • Call Centre
    • Call Centre – Wallboards
    • Call Centre – Recording
    • Call Centre – Outcome Metrics
    • Call Centre – Agent Reporting
    • Wallboard Messaging
  • Call Recording
    • Pause & Resume Recording
    • Workforce Optimization (WFO)
  • CTI Software
    • Database Integration
    • CRM Integration Table
  • Operator Console
  • Hotels and Hospitality

Office Solutions

Office Solutions by CommSoft RMS is a cost effective suite of software applications that help to drive efficiencies and enhance customer experience within your business or organisation. Designed to integrate seamlessly with your telephone system, these applications provide cost effective and proven solutions for:

  • Call Accounting
  • Call Recording
  • Call Center CTI
  • Database integration
  • and much more. 
View the whole range of applications

sla-chart
Driving Business Efficiency
Office Solutions for Business are a cost effective suite of software applications that will help drive efficiency and enhance customer experience within your business or organisation. wallboard-20   Display live call data on a wallboard

Live 911 Monitoring
The safety of your customers and guests should be of paramount importance. The “Office Solutions ™” range of applications (excluding Intro) have a feature called ‘Number Dialed Live Alarms’ which will monitor the telephone system and send an alarm as soon as a number is dialed that is set within a table, i.e. 911 or other emergency number.

911-phone-display2Live Number Dialed monitoring

Send messages to your wallboard Include vertical scrolling messages on your wallboards with content that can be updated from your desk. Send messages to your wallboard
Whose getting the best outcomes Office Pro makes it easy to drive productivity within outbound teams. Successes can be measured and published on wallboards. Start measuring your teams successes

Latest Tweets Latest Tweets

  • Live 911 or 999 alerts for hotels and public buildings with ‘Number Dialled Live Alarms’ https://t.co/G6tMaLjB5k https://t.co/SqggPW6tsh
  • We have retired our legacy 0845 number and put in place our new mobile friendly sales and support number - 03330 121 121
  • On behalf of everyone at CommSoft, we'd like to wish all our partners and customers a happy, successful and profitable 2016
  • Off to network at #SummitSouth15
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